If you are not fully satisfied within 14 days of the delivery date, email our customer service representative at CustomerService@USAFoodStorage.com or call our dedicated customer service at 1-888-448-4743 and they will assign to you a Return Authorization Number (RAN) which allows us to keep track of the return.
NOTE:  We will not accept returned packages if a RAN has not been assigned to the order. If you return a package with out having been assigned a RAN the package will be denied and returned to you and all associated costs will be your responsibility.
The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New and unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used.
Return shipping costs are your responsibility unless the item is damaged or defective. All returns are subject to a 30% restocking fee and must be returned within 2 weeks (14 days) after receiving the item. If you have any questions about the restocking fee as it pertains to your order please call us before we ship the product as once it leaves the warehouse we have incurred our cost.
We love satisfied customers so if you have any questions about this policy, please feel free to contact us via e-mail at  CustomerService@USAFoodStorage.com or via telephone at (877) FOOD 801

Note: Shipping charges cannot be refunded.
Please allow us 21-30 days once we have received your return to process and credit your credit card.