We love satisfied customers so if you have any questions about this policy, please feel free to contact us via e-mail at  CustomerService@USAFoodStorage.com or via telephone at (877) FOOD 801

Please allow us 21-30 days once we have received your return to process and credit your credit card.

Non-Returnable Items:
All of the following products are non-returnable.*

Damaged or Defective Items

If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one in accordance with the shipping company's policies and the manufacturer's return policies.
Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.
Note: Refunds will not be issued for damaged or defective water pumps - repair or replacements only.
We work hard to make your shopping experience at USA Food Storage an enjoyable one.

Lost or Missing Packages

We utilize primarily UPS, FedEx and DHL to ship our products to customers. Occasionally we will use other companies, you can contact our customer service department to determine which shipping company will be delivering your packages. Unless you the customer pre-requests a "Signature Required" delivery we rely on our shippers delivery confirmation via tracking numbers to determine that an order has been successfully delivered. Occasionally customers will order products and not require a signature upon delivery and the package will be left on door step, back door, etc and the customer will not find the package due to theft or accidental loss. In these instances we, USAFoodStorage.com, will not take responsibility for the missing package nor will we grant a refund or replacement and you the customer will need to file a claim directly with the shipping company.
If you have any concerns that your order or package will be removed from your residence or business prior to your taking possession after it is delivered we encourage you to call our customer service department at (877) FOOD 801 or email CusotmerService@USAFoodStorage.comprior to placing an order and specifying you want a "Signature Required" delivery. This is an especially good idea for larger orders or if you have had problems in the past with missing packages. If you do ask us for a "Signature Required" delivery we will take full responsibility of your delivery until the package has been signed for.

Note: Shipping charges cannot be refunded.